Redesigning Public Services Inquiry: Report Launched

Screen Shot 2013-03-15 at 10.08.51“We spend billions of pounds on services but the public sector still rarely uses the skills of our world-class service design industry to ensure quality and cost effectiveness. Now is the time for people in the public sector to realise the potential power of service design to create better services at less cost.”

– Lord Michael Bichard, Maiden Speech in the Lords, 27 May 

Thanks to Jonathan Flowers