Hazel White from Design for Services at DJCAD will give a keynote at the annual conference of the Chartered Institute of Public Finance Accountants (CIPFA) on Wednesday 25th September, in Belfast. The conference theme is Nothing Ventured, Nothing Gained – reflecting the fact that leaders in public bodies need to encourage innovation and creativity in the delivery of public services and to ensure the conditions are right to do things differently and provide a leadership approach that makes this happen.
Hazel will talk about Creativity in Public Services: how using the designer’s toolkit of visualisation, empathy and prototyping can help enable public services to overcome fear of failure in the innovation process. She will use examples from recent work with the Scottish Government, the NHS and the Children’s Hospice Association Scotland to demonstrate how real innovation harnesses the skills and knowledge of those who use, deliver and commission services. Earlier this year Hazel and her students from the Design for Services programme at DJCAD ran a very popular workshop on creativity with 145 delegates at CIPFA Scotland’s annual conference.
Details of the conference here.