2014 projects

Project summaries and reports

Healthcare and Wellness

Chris Timlin and  Hans Tuteja: Visual Test Results

Chris and HansVisual Test Results is a project aiming to help individuals living with diabetes understand the medical information from their bi-yearly blood test results. The project was ran in partnership with Dr. Graham Kramer, the Scottish Government’s Clinical Lead for Self Management and Health Literacy.

Six separate visuals were developed to provide individuals the ability to tailor the information in a form they can easily understand. Each test result also provides a section to allow individuals to identify issues resulting from their condition in their daily lives, creating a tool to self-identify where they need support in managing their own health.

Visual Test Results will help individuals have better conversations with their health care team during the precious time they are provided and help individuals better live with their condition. Download report as PDFRead the report on ISSU.

hans.t@hotmail.co.uk

christopher.timlin@googlemail.com

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Moyra Gill: Exploring Wellness

wellfayre-image

Exploring Wellness is a project exploring ‘how people keep themselves well’. The project was undertaken by Moyra Gill, who has almost twenty years experience as a health professional in response to a challenge by Dr Graham Kramer, the Scottish Government’s Clinical Lead in Health Literacy.

The project has enabled Moyra to reflect on existing approaches to healthcare and how a design-led approach might challenge existing approaches. Her final report explores how a design approach:

•  Supports innovative approaches to health

• Brings people together using a participatory approach

• Can enable community wellness

• Aids reflection for future improvement

• Challenging current ways of working

Download report as PDFRead the report on ISSU.

wellfayre.org  hello@wellfayre.org

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Alison Cormack: Shaping Outpatient Services

Screenshot 2014-10-09 09.53.21Alison is an improvement advisor with NHS Tayside with significant experience in nursing. Alison’s project was undertaken whilst working full-time and focussed on applying ‘design thinking’ to healthcare improvement. Alison focussed on the ‘Outpatient Outcome Sheet’ process which at present generates lots of waste, effort and resource in order to collect data for the Scottish Government. Through workshops and interviews with members of staff, observations, journey mapping and prototyping, Alison developed a prototype interim solution which she will take forward in her role as Programme Manager for Shaping Outpatient Services. Download report as PDF.

alisoncormack@nhs.net

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Creativity to Support Communities

Suthasina Chaolertseree: Taking a Service Design Approach to Support Farmsook Ice-Cream, a Thai Social Enterprise

Farmsook Image

Suthasina’s project aims to introduce a service design approach to help the development of social enterprise (SE) in Thailand. The social enterprise community in Thailand has undergone massive growth recently, however the industry is young and struggling to settle in the Thai market. The project

highlights the difficulties for social entrepreneurs in coping with the limitations of funding and resources in delivering their social aims. This project has worked with Farmsook Ice-cream to test the service design approach in the Thai context. Download report as PDF. Read the report on ISSU.

suthasina.c@gmail.com

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Hong Li: Skill Up Workshops

sushi workshopHong Li’s project focuses on developing and applying service design methods to help Tullochan, a non-profit organisation who deliver a wide range of youth work services to communities in West Dunbartonshire, Scotland. The aim is to build a self-sustainable system to allow the organisation to rely less on traditional funding streams.

The system Hong has conceived provides an engaging experience of skilled learning journeys for local  young people aged 18-22, who are disengaged from mainstream education for various reasons, to build their confidence and improve employability. Download report PDFRead the report on ISSU

Watch the video.

lihong90718@yahoo.co.jp

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Aishwarya Iyengar and  Lorri Smyth: Homeward Bound – Re-designing Methods of Communication Between Families

Homeward bound image for ISSU

Homeward Bound aims to enable improved communication, predominantly between an ageing population and the people who matter to them.

The design team gathered insights from older people highlighting that they did not share relevant information with their family or carers regarding their health needs and day to day wants and needs. Instead they have informal conversations about these subjects with their friends, who may or may not have a caring role in their life. The aim of the project is to engage these older people and stimulate them to communicate more with those who are most relevant to their care.  The outcome is My Life Book, a tool to foster and share conversations between people and those around them.   Download report as PDF. Read the report on ISSU. Download

aishwarya.design@gmail.com
lorrismyth@gmail.com

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Richard Langton: Homeward Bound 2.0 

Screenshot 2014-10-09 10.13.53

Homeward Bound 2.0 builds on the work carried out by the design team in Homeward Bound 1.0. The project looks at applying the outcome created in Homeward Bound 1.0 to a new context.

The design team worked alongside two projects with Shelter Scotland: Safe and Sound and Supporting Prisoners Advice Services (SPAN). Safe and Sound works with young people aged 14-24 who are at risk of leaving home in an unplanned way along with their families, while SPAN works with prisoners and former of- fenders. Both projects have a very distinct client group and were ideal environments to introduce My Life Book.

Download report as PDF.

richardlangton@outlook.com

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Jenni Inglis: Complex Problems? Design with people’s creativity
JenniJenni’s project explores how it is becoming more common for citizens to be included in responding creatively to complex issues like loneliness and physical inactivity. She has worked with a range of organisations and citizens in workshops to enable these groups to explore stories of how social change happens just now,  and envision how it might happen in future.

She has used the learning from these workshops to design a strategy and a set of principles. By implementing this strategy, with people who share the principles, Jenni aims to grow investment in a culture of purposeful experimentation in communities.   Download report as PDF. Read the report on ISSU.

@inglisjen

jenni4inglis@gmail.com

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Designing Creative Support for Professionals

Laura Malan: Good Design for an Older Population Through an Understanding of Cognitive Ageing

ALauras we age, it is important that we maintain our independence and well-being despite changes in our capabilities. Services and products, designed well, can help improve our well-being, help us lead more independent lives and connect with loved ones more easily. This is particularly topical now with a global population that is living longer, and ageing rapidly. But key to designing well is understanding the people we are designing for. Laura’s masters project explores how we can create useful tools to help designers and beyond understand how to design with an understanding of how cognition changes as we age. Download report as PDFRead the report on ISSU.

lauramalan@gmail.com

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Keerthana Jaygopal: Enabling Reflective Practice

EnablingReflectivePractice

This project was initiated by Dundee Children Care and Young Persons Protection Committee (CYPPC) and Dundee Violence Against Women Partnership (DVAWP) to enable professionals to become effective at reflective practice.

The project was executed in collaboration with two partnering organisations and adopted the design approach suggested by Lucy Kimbell in the Social Design Methods Menu, which consists of four design modes: exploring, making sense, proposing and iterating.

Working closely alongside staff Keerthana developed a five course model to reflection-on-action focusing on individual behavioural aspects, team meetings, supervision, peer debriefing, and continuing professional development. Some of the courses, especially the individual, team meetings and supervision, are already being trialled by the partnering organisations and has received positive feedback. Download report as PDF. Read the report on ISSU.

jayagopal.keerthana@gmail.com

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Yiqiu (Autumn) Wang: Workshop Whitebox

Photo1-1Workshop Whitebox is a project that offers  support for planning and facilitation of design-led workshops. This project developed from Hospital to Home, a project which is being conducted by the Institute for Research and Innovation in Social Services (IRISS) in the context of improving the experiences of older people transitioning from hospital to home.

It was identified through the involvement in co-design workshops with IRISS, that conducting workshops requires elaborate planning and preparation. This created a niche opportunity for the designer to explore how workshop planning and facilitation could be better guided and simplified for people who need assistance in preparation for workshops irrespective of their field of interest. The Designer took a Service Design approach to recognise the core needs of users, understand key aspects of workshop facilitation and planning to create what is now a complete package called ‘Workshop Whitebox’ that offers both a guide and a checklist for beginners. Download report as PDFRead the report on ISSU.

autumnich@gmail.com

workshopwhitebox.weebly.com

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María Ruiz de Olano Fernández: MINIWORLD, an online platform to create communities for former users of arts and creativity based organisations

Maria

This project is an initial step in the search of a solution for the challenge of how to follow up on former users of arts organisations. It will help measure the impact of the organisations’ work in the long term and also provide evidence of long term impact.

The research has been carried out with  organisations that aim to improve people’s lives through arts and creative activities, however the result is thought to be applicable to a wider range of organisations.

A Service Design approach was taken to complete the research with a number of arts organisations in Scotland. The initial ideas were prototyped and  tested with potential users.  This research is not a finished and polished solution, rather it is a starting point for the further development of a solution based in the creation of an online community through the use of a bespoke private platform. Download report as PDFRead the report on ISSU.

mruizdeolano@gmail.com

@maryfloppy

mariaruizdeolano.wordpress.com

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Jiaru Shi: Prototype Theatre

killer photoPrototype Theatre is a project exploring the implementation of theatrical methods in service design context and design tools to facilitate designers conduct theatrical methods in design process to generate exploration, communication, presentation and innovation of service experiences actively in a workshop context.

 Download report as PDF. Read the report on ISSU.

jzshi1991@gmail.com
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Karen Kerr: Sustaining Tullochan

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image courtesy of http://www.tullochan.org

This project focuses on Tullochan, a voluntary sector organisation who work in West Dunbartonshire, one of the most deprived areas in Scotland, providing much needed support and guidance to some of the areas most vulnerable young people, ranging from eleven to seventeen years old. From classes in school to weekly club nights, Tullochan are a positive influence in these young peoples’ lives.

Karen’s project explores factors that increase the levels of attainment in young people. Through the creation of ‘My Sustainability Template’ Tullochan can begin to explore ideas that will help them provide services that enable them to become more self-sustaining.

Download report as PDF. Read the report on ISSU.

karenlouisekerr91@gmail.com

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