Interesting paper by Geoff Mulgan of NESTA on:

Design in Public and Social Innovation

What’s going right and what’s going wrong? Is design a key to more efficient and effective public services, or a costly luxury, good for conferences and consultants but not for the public?

This paper looks at the elements of the design method; the strengths of current models; some of their weaknesses and the common criticisms made of them; and what might be the way forward.