For the last few years we have worked with businesses, public services and not-for-profit organisations using creative thinking to make things work better. Our graduates work all over the world, as Service Designers with Volkswagen in Germany with Aaramis in Riyadh, as Experience and Engagement Designers in Shanghai and Scotland and as Educators and Researchers in London, Dundee, Manchester and Bahrain.
This is what our recent graduates say:
You can read a round-up of our Design for Services Finalé which was held on Friday 15th August in Dundee.
Tereza Procházková graduated in September 2013. Here she shares her experiences of working with London and Amsterdam based design research agency STBY, developing videos for NESTA’s DIY toolkit.
Alex Ioannou on Cyprus, Service Design and Cycling from Hazel White on Vimeo.
In this video – recorded for our Design for Services Finale, 2013 graduate Alex Ioannou brings us up to date on what he’s been up to since he cycled back home to Cyprus on a bike he made himself.
Today’s Observer features Nightriders, an innovative business support network started by alumni Lauren Currie.
Lauren set up Nightriders in response to a gap in supporting people with great ideas:
“One thing that was, still is, extremely frustrating is how complicated the business support landscape is in Scotland, There are lots of talented people falling through the cracks because they just don’t know where to start.”
Lauren graduated from our Master of Design Programme in 2009 and went on set up ground breaking service design agency Snook with Sarah Drummond in Glasgow. Lauren is now Programme Manager for Hyper Island ‘s new MA in Digital Experience Design.
Here is an excellent opportunity to work with the fantastic staff at Carnegie Mellon, including Head of School, Terry Irwin who has been a regular contributor to the Design for Services Course.
They have just launched a search to fill two faculty positions at the School of Design at Carnegie Mellon University: http://design.cmu.edu/facultysearch/.
They are interested both in practitioners who may want to teach and junior faculty (relatively recent graduates.
Some of the areas they are looking to recruit to include:
Design for Social Innovation/Impact
‘Environments’ (this might be someone with a background in Architecture or experience with the design of complex digital or analog spaces)
Communication Design (with a strong technology focus)
Visual Test Results is a project aiming to help individuals living with diabetes understand the medical information from their bi-yearly blood test results. The project was ran in partnership with Dr. Graham Kramer, the Scottish Government’s Clinical Lead for Self Management and Health Literacy.
Six separate visuals were developed to provide individuals the ability to tailor the information in a form they can easily understand. Each test result also provides a section to allow individuals to identify issues resulting from their condition in their daily lives, creating a tool to self-identify where they need support in managing their own health.
Visual Test Results will help individuals have better conversations with their health care team during the precious time they are provided and help individuals better live with their condition. Read the full report.
Hong Li’s project focuses on developing and applying service design methods to help Tullochan, a non-profit organisation who deliver a wide range of youth work services to communities in West Dunbartonshire, Scotland. The aim is to build a self-sustainable system to allow the organisation to rely less on traditional funding streams.
The system Hong has conceived provides an engaging experience of skilled learning journeys for local young people aged 18-22, who are disengaged from mainstream education for various reasons, to build their confidence and improve employability. Read the full report. Watch the video.
Aishwarya Iyengar and Lorri Smyth
Homeward Bound aims to enable improved communication, predominantly between an ageing population and the people who matter to them.
The design team gathered insights from older people highlighting that they did not share relevant information with their family or carers regarding their health needs and day to day wants and needs. Instead they have informal conversations about these subjects with their friends, who may or may not have a caring role in their life. The aim of the project is to engage these older people and stimulate them to communicate more with those who are most relevant to their care.
This begins with finding ways to prompt conversations about the future: do they have an Anticipatory Care Plans (ACPs) to help them think about their future social and medical care for example? The design team looked at methods of supporting communication at an early stage and considered how people share their thoughts, fears and habits with their family, carer or health professional before they need significant medical intervention. From these insights the project then examined how people can form better communication habits. The design team undertook a Service Design approach in order to develop these insights into a prototype outcome, My Life Book. The book can be shared between people going through life transitions and anyone they choose to include in the conversations which it elicits. User testing was carried out for every iteration of My Life Book, which allowed continued refinement of the prototype.
The prototype will now be carried forward by a member of the Homeward Bound Design team for a further six weeks of development, which will involve investigating the potential professional applications of My Life Book in a health and social care context.
Jenni’s project explores how it is becoming more common for citizens to be included in responding creatively to complex issues like loneliness and physical inactivity. She has worked with a range of organisations and citizens in workshops to enable these groups to explore stories of how social change happens just now, and envision how it might happen in future.
She has used the learning from these workshops to design a strategy and a set of principles. By implementing this strategy, with people who share the principles, Jenni aims to grow investment in a culture of purposeful experimentation in communities. Read the full report.