Karen Kerr: Visualising a Sustainable Future for a Voluntary Sector Organisation


image courtesy of http://www.tullochan.org

This project focuses on Tullochan, a voluntary sector organisation who work in West Dunbartonshire, one of the most deprived areas in Scotland, providing much needed support and guidance to some of the areas most vulnerable young people, ranging from eleven to seventeen years old. From classes in school to weekly club nights, Tullochan are a positive influence in these young peoples’ lives.

Karen’s project explores factors that increase the levels of attainment in young people. Through the creation of ‘My Sustainability Template’ Tullochan can begin to explore ideas that will help them provide services that enable them to become more self-sustaining.

Read the full report.

Suthasina Chaolertseree: A Service Design Approach to Supporting a Thai Social Enterprise

Farmsook Image

Suthasina’s project aims to introduce a service design approach to help the development of social enterprise (SE) in Thailand. The social enterprise community in Thailand has undergone massive growth recently, however the industry is young and struggling to settle in the Thai market.

The project highlights the difficulties for social entrepreneurs in coping with the limitations of funding and resources in delivering their social aims. This project has worked with Farmsook Ice-cream to test the service design approach in the Thai context. Read the full report.


Come and hear us talk about our projects on Friday 15th August at the Design for Services Finalé.

Laura Malan: Good Design for an Older Population

Laura’s masters project provides tools for designing for older people based on the latest thinking of experts on ageing. The tools will help designers, carers and health professionals understand the specific needs of older people, and provide better products and services for them.

ALauras we age, it is important that we maintain our independence and well-being despite changes in our capabilities. Services and products, designed well, can help improve our well-being, help us lead more independent lives and connect with loved ones more easily. This is particularly topical now with a global population that is living longer, and ageing rapidly. But key to designing well is understanding the people we are designing for.


Come and hear us talk about our projects on Friday 15th August at the Design for Services Finalé.


Yiqiu (Autumn) Wang: Workshop Whitebox

Photo1-1Workshop Whitebox is a project that offers  support for planning and facilitation of design-led workshops. This project developed from Hospital to Home, a project which is being conducted by the Institute for Research and Innovation in Social Services (IRISS) in the context of improving the experiences of older people transitioning from hospital to home.

It was identified through the involvement in co-design workshops with IRISS, that conducting workshops requires elaborate planning and preparation. This created a niche opportunity for the designer to explore how workshop planning and facilitation could be better guided and simplified for people who need assistance in preparation for workshops irrespective of their field of interest. The Designer took a Service Design approach to recognise the core needs of users, understand key aspects of workshop facilitation and planning to create what is now a complete package called ‘Workshop Whitebox’ that offers both a guide and a checklist for beginners. Read the full report.



Come and hear us talk about our projects on Friday 15th August at the Design for Services Finalé.

Keerthana Jaygopal: Enabling Reflective Practice


This project was initiated by Dundee Children and Young Persons Protection Committee (CYPPC) and Dundee Violence Against Women Partnership (DVAWP) to enable professionals to become effective at reflective practice.

The project was executed in collaboration with two partnering organisations and adopted the design approach suggested by Lucy Kimbell in the Social Design Methods Menu, which consists of four design modes: exploring, making sense, proposing and iterating.

Working closely alongside staff Keerthana developed a five course model to reflection-on-action focusing on individual behavioural aspects, team meetings, supervision, peer debriefing, and continuing professional development. Some of the courses, especially the individual, team meetings and supervision, are already being trialled by the partnering organisations and has received positive feedback. Read the full report.


Come and hear us talk about our projects on Friday 15th August at the Design for Services Finalé.



Moyra Gill: Exploring Wellness


Exploring Wellness is a project exploring ‘how people keep themselves well’. The project was undertaken by Moyra Gill, who has almost twenty years experience in nursing, in collaboration with Dr Graham Kramer, the Scottish Government’s Clinical Lead in Health Literacy.

The project has enabled her to reflect on existing approaches to healthcare and how a design-led approach might challenge existing approaches. Her final report explores how a design approach:

•  Supports innovative approaches to health

• Brings people together using a participatory approach

• Can enable community wellness

• Aids reflection for future improvement

• Challenging current ways of working

Read the full report.

wellfayre.org  hello@wellfayre.org

Come and hear us talk about our projects on Friday 15th August at the Design for Services Finalé.

María Ruiz de Olano Fernández: MINIWORLD

An online platform to create communities for former users of arts and creativity based organisations


This project is an initial step in the search of a solution for the challenge of how to follow up on former users of arts organisations. It will help measure the impact of the organisations’ work in the long term and also provide evidence of long term impact.

The research has been carried out with  organisations that aim to improve people’s lives through arts and creative activities, however the result is thought to be applicable to a wider range of organisations.

A Service Design approach was taken to complete the research with a number of arts organisations in Scotland. The initial ideas were prototyped and  tested with potential users.  This research is not a finished and polished solution, rather it is a starting point for the further development of a solution based in the creation of an online community through the use of a bespoke private platform. Read the full report.




Hong Li: Skill Up Workshops


Hong Li’s project focuses on developing and applying service design methods to help Tullochan, a non-profit organisation who deliver a wide range of youth work services to communities in West Dunbartonshire, Scotland. The aim is to build a self-sustainable system to allow the organisation to rely less on traditional funding streams.

The system Hong has conceived provides an engaging experience of skilled learning journeys for local  young people aged 18-22, who are disengaged from mainstream education for various reasons, to build their confidence and improve employability.